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Bộ lọc
CUSTOMER OPERATION EXECUTIVE
Phòng ban 175Khối: VĂN PHÒNG Hết hạn 31/08/2026
I. Job Objectives:
- Respond to inquiries: Handling customer inquiries through various communication channels like live chat, email, phone, and social media, regarding products and orders.
- Issue resolution: Addressing problems such as defective products, incorrect orders, and refund requests, ensuring compliance with the company’s return and warranty policies.
- Order tracking: Helping customers track the status of their orders and deliveries, and resolving any shipping-related issues they may encounter.
- Product and payment guidance: Providing information on products, payment methods, and promotional offers to assist customers through the purchasing process.
- Collecting and responding to feedback: Gathering and acting on customer reviews and feedback to improve services and products.
- Account health management: Monitoring and ensuring the health of the shop's account, which could involve tracking metrics such as sales, customer satisfaction, and product performance.
II. Job Requirements:
- University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance
- 1 Year experience in a similar role in Customer Service.
- Strong communication skills, both verbal and written.
- Problem-solving abilities and the capacity to work under pressure.
- Teamwork skills and the ability to collaborate with other departments.
- Proficiency in using customer support tools such as CRM, email, chatbox, or other management software.
- Knowledge of online sales, company products.
- Ability to analyze data and generate reports to evaluate performance.
- Preferred candidates with experience in e-commerce, customer service, or account management.
2. Preferred if: Female candidates preferred, with a passion or experience in the beauty & personal care industry.
Benefits:
- Competitive income.
- 13th month salary, annual performance review.
- Social Insurance.
- Parking fee allowance (if any).
III. Benefits:
- Thông tin quyền lợi sẽ được cập nhật sớm.
- Vui lòng liên hệ trực tiếp với nhà tuyển dụng để biết thêm chi tiết.
- Ứng Viên có nhu cầu, có thể Nộp Hồ Sơ tại: 0919 044 141 (Phòng Tuyển Dụng) (Phòng Tuyển Dụng)
- Hoặc gửi qua Mail: tuyendung@hasakigroup.vn
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