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Bộ lọc
CUSTOMER OPERATION EXECUTIVE
Phòng ban 175Khối: VĂN PHÒNGHết hạn 31/08/2026
Ứng tuyển

I. Job Objectives:

  • Respond to inquiries: Handling customer inquiries through various communication channels like live chat, email, phone, and social media, regarding products and orders.
  • Issue resolution: Addressing problems such as defective products, incorrect orders, and refund requests, ensuring compliance with the company’s return and warranty policies.
  • Order tracking: Helping customers track the status of their orders and deliveries, and resolving any shipping-related issues they may encounter.
  • Product and payment guidance: Providing information on products, payment methods, and promotional offers to assist customers through the purchasing process.
  • Collecting and responding to feedback: Gathering and acting on customer reviews and feedback to improve services and products.
  • Account health management: Monitoring and ensuring the health of the shop's account, which could involve tracking metrics such as sales, customer satisfaction, and product performance.

II. Job Requirements:

  • University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance
  • 1 Year experience in a similar role in Customer Service.
  • Strong communication skills, both verbal and written.
  • Problem-solving abilities and the capacity to work under pressure.
  • Teamwork skills and the ability to collaborate with other departments.
  • Proficiency in using customer support tools such as CRM, email, chatbox, or other management software.
  • Knowledge of online sales, company products.
  • Ability to analyze data and generate reports to evaluate performance.
  • Preferred candidates with experience in e-commerce, customer service, or account management.

    2. Preferred if: Female candidates preferred, with a passion or experience in the beauty & personal care industry.

    Benefits:

    • Competitive income.
  • 13th month salary, annual performance review.
  • Social Insurance.
  • Parking fee allowance (if any).

III. Benefits:

  • Thông tin quyền lợi sẽ được cập nhật sớm.
  • Vui lòng liên hệ trực tiếp với nhà tuyển dụng để biết thêm chi tiết.
  • Ứng Viên có nhu cầu, có thể Nộp Hồ Sơ tại: 0919 044 141 (Phòng Tuyển Dụng) (Phòng Tuyển Dụng)
  • Hoặc gửi qua Mail: tuyendung@hasakigroup.vn
Thu nhập (VND)
Thỏa thuận
Lương hàng năm
Nơi làm việc
10958
Chi tiết tuyển dụng
THỜI GIAN ĐĂNG
03/07/2025
HẠN NỘP HỒ SƠ
31/08/2026
KINH NGHIỆM
Không yêu cầu
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